Refund policy

We want you to love every purchase from Lilies Place.

If you’re not completely satisfied, eligible items may be returned within 14 days of delivery.

Return Eligibility

To qualify for a return:

• Items must be unworn, unwashed, and in their original condition.
• Original tags and packaging must be attached.
• Items must be free of stains, odors, pet hair, or damage.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Gift cards
• Sale or clearance items
• Accessories (unless received damaged or defective)

Exchanges

If you need a different size, we’ll gladly exchange your item, subject to availability.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos so we can make it right.

For all return or exchange requests, please contact info@shopliliesplace.com before sending your item back.